Refund policy

Exchange, Store Credit & Return Policy

At Anandi Fashions, we want you to shop with confidence. We offer exchanges and store credit on eligible merchandise within the timeframes outlined below.

Online Purchases — 14 Days

Eligible online purchases may be exchanged or returned for store credit within 14 calendar days of delivery.

We do not offer refunds to the original payment method for change-of-mind returns, including purchases made in the wrong size, color, or style, except where required by law.

Eligibility Requirements

To qualify for an exchange or store credit, merchandise must:

• Be unworn, unused, unwashed, and unaltered.
• Be in original condition, free from stains, perfume, odors, or damage.
• Have all original tags attached and original packaging where applicable.
• Meet the eligibility requirements outlined in this policy.

All returns are subject to inspection and approval.

How to Request an Exchange or Store Credit

1. Contact us at support@anandifashions.com or call 224-444-0363 within 14 days of delivery.
2. Provide your order number, item details, and reason for the request.
3. Wait for return authorization and shipping instructions.
4. Ship the merchandise back using a trackable shipping service.
5. After we receive and inspect the item, we will process an approved exchange or issue store credit.

Important: Please do not ship merchandise back without prior authorization.

Store Credit

• Approved store credit is based on the merchandise amount actually paid, excluding original shipping charges.
• Store credit may be used toward future eligible purchases at Anandi Fashions.
• Store credit is not redeemable for cash.
• If a new purchase costs more than the available store credit, the customer pays the difference.
• Store-credit terms, including any applicable expiration conditions, will be communicated when credit is issued.

Return Shipping

Customers are responsible for return shipping costs for ordinary exchanges and store-credit returns.

We recommend using a trackable shipping service. Anandi Fashions is not responsible for return packages lost or damaged during customer-arranged shipping, except as required by law.

If merchandise is confirmed to be defective, damaged upon arrival, or incorrect, Anandi Fashions will arrange or cover appropriate return shipping when a return is necessary.

In-Store Purchases — 7 Days

Eligible merchandise purchased at our Buffalo Grove boutique may be exchanged within 7 calendar days of the original purchase date.

Customers must present the original receipt or other acceptable proof of purchase. Merchandise must meet all eligibility requirements.

In-store purchases are not generally eligible for refunds or store credit. Exchanges are subject to inspection and merchandise availability.

Final-Sale and Excluded Items

The following merchandise is not eligible for ordinary exchanges or store-credit returns:

• Clearance, sale, and promotional merchandise designated as final sale.
• Jewelry and accessories.
• Custom-made, personalized, or altered merchandise.
• Merchandise that has been worn, washed, used, or damaged.
• Merchandise without original tags or otherwise failing the eligibility requirements.

These exclusions do not limit any rights or remedies required by law for defective, damaged, misdescribed, or incorrect merchandise.

Defective, Damaged, or Incorrect Items

If you receive defective, damaged, or incorrect merchandise, please contact us promptly at support@anandifashions.com with your order number, a description of the issue, and clear photographs where possible.

We will review the issue and provide an appropriate remedy, which may include repair, replacement, store credit, or a refund to the original payment method, depending on the circumstances and applicable law.

When a return is necessary because of a verified defect or merchant error, Anandi Fashions will arrange or cover appropriate return shipping costs.

Processing Time

Approved exchanges and store credits are typically processed within 3–5 business days after returned merchandise is received and inspected.

Additional time may be required for delivery of replacement merchandise.

Contact Information

Anandi Fashions
392 W Half Day Rd
Buffalo Grove, IL 60089

Phone: 224-444-0363
Email: support@anandifashions.com

This policy does not affect any rights or remedies available under applicable consumer protection laws.